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AI Customer Support Bot MCP Server
What is AI Customer Support Bot?
The AI Customer Support Bot is a smart assistant that provides automated customer support using advanced AI technologies. It understands customer queries, fetches relevant information from knowledge bases, and generates helpful responses in real-time.How to use the Support Bot?
You can interact with the bot through API endpoints to get answers to customer queries. The bot handles both single questions and batches of questions at once, with options to prioritize urgent requests.Best Use Cases
Ideal for e-commerce customer service, IT helpdesk support, product FAQ systems, and any scenario requiring quick, accurate responses to common customer questions.Key Features
Smart Context Understanding
Automatically fetches relevant information from knowledge bases to provide accurate answers.
Batch Question Handling
Process multiple customer questions simultaneously for efficient support.
Priority Support
Important questions can be marked as high priority for faster response.
Interaction Tracking
Keeps records of all customer interactions for quality improvement.
Benefits
Provides instant responses to common customer questions
Reduces workload for human support agents
Available 24/7 without breaks
Consistent answer quality
Handles multiple languages
Limitations
May require training for complex queries
Limited to the knowledge it has been trained on
Needs internet connection to function
May not understand highly technical or niche questions
Getting Started
Set Up Your Account
Obtain your API keys from Glama.ai and Cursor AI to connect the services.
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Configure the Server
Edit the .env file with your credentials and database information.
Start the Server
Run the server application to begin processing requests.
Make Your First Request
Send a test query to verify everything is working properly.
Example Scenarios
Password Reset Request
A customer needs help resetting their account password.
Business Hours Inquiry
A customer wants to know when your support team is available.
Product Return Question
A customer asks about your return policy.
Frequently Asked Questions
How accurate are the bot's responses?
Can the bot handle multiple languages?
What happens if the bot can't answer a question?
Is there a limit to how many questions I can ask?
Additional Resources
MCP Protocol Documentation
Official documentation for the Model Context Protocol
API Reference Guide
Complete API endpoint reference
Support Community
Get help from other users and developers
Implementation Video Tutorial
Step-by-step video guide for setup
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